Shipping and Returns Policy

Envíos

Realizamos envíos a toda España y a los principales países de Europa. Los pedidos se procesan en un plazo de 1 a 2 días laborables, ya que cada cristal se fabrica de forma personalizada para ti.

• 🇪🇸 España: 1 a 2 días hábiles
• 🇪🇺 Europa: 2 a 5 días hábiles

Una vez enviado, recibirás un correo con el número de seguimiento para que puedas localizar tu pedido en todo momento.

Devoluciones

Al tratarse de productos personalizados, no aceptamos devoluciones salvo que el artículo llegue dañado o con un defecto de fabricación. En ese caso, contáctanos en un plazo de 48 horas desde la recepción del pedido y lo solucionamos sin problema.Tambien los pedidos en tienda en Barcelona estan listos el mismo dia o dia siguiente para retirar en manos.

¿Tienes alguna duda?

Escríbenos a través de nuestra página de contacto o por WhatsApp y te ayudamos encantados.

The customer may cancel the order placed within 1 business day.

A refund will be issued for the purchase of Barcelona Crystal products if the customer is dissatisfied with the product received, provided the customer also returns the purchased products within a maximum of 3 business days. A refund will also be issued for canceled orders, provided they comply with the applicable cancellation conditions and deadlines.

Shipping costs will be borne by the customer.

At Barcelona Crystal, we process the information you provide in order to provide you with the requested service and to invoice you for it. The data provided will be kept for as long as the business relationship is maintained or for the years necessary to comply with legal obligations. The data is not transferred to third parties except where there is a legal obligation to do so. You have the right to obtain confirmation as to whether we are processing your personal data; therefore, you have the right to access your personal data, rectify inaccurate data, or request its deletion when the data is no longer necessary.

I also request your authorization to offer you products and services related to those requested and to build customer loyalty.